At ASDN Cybernetics Inc., we strive to provide the highest quality of service to our clients. However, we understand that circumstances may arise that require a refund. Our refund policy is as follows:
Request for Refund: To request a refund, please contact us within 15 days of the date of purchase. You can reach out to us via email or phone and provide a valid reason for requesting a refund.
Eligibility: To be eligible for a refund, the service in question must not have been fully utilized, and there must be a genuine reason for the refund request. We reserve the right to refuse a refund if we determine that the request does not meet these criteria.
Refund Amount: If the refund is approved, we will refund the full amount paid for the service minus any applicable transaction fees. Refunds will be made to the original payment method.
Processing Time: We aim to process refunds within 7 business days of the approval of the request. However, depending on the payment method and processing time of financial institutions, it may take longer for the refund to appear in your account.
Non-Refundable Services: Certain services may not be eligible for a refund, such as services that have been fully utilized or custom services that have been specifically designed and delivered to meet the client’s unique needs.
We value our clients’ satisfaction and will work with them to resolve any issues that may arise. Please do not hesitate to contact us if you have any questions or concerns about our refund policy.